Where’s all the know-how going?

“Sorry, I’m not sure how you do that.  Ask Bill in IT, he knows… never mind, I forgot that he retired last month. No, don’t bother with the manual. It hasn’t been updated since 2008, and we’re doing things a lot differently now. Maybe Jen can help you, but she’s out at the other office today: she’s been really busy since Bill left.” 

You’ve probably heard at least a few conversations like this, maybe you’ve even participated in one. They’re taking place nearly everywhere, as increasing numbers of baby boomers leave the workforce. And they’re leaving in record numbers. We recently read an article in the business news describing how Putnam Investments, a major provider of retirement fund management services, is hiring additional sales and service personnel to meet the needs of the growing retirement market.